Delivery is currently available in the UK and all EU countries and all orders will be sent using Royal Mail Services.
Delivery will be charged at standard 1st Class Royal Mail prices and will be calculated based on the weight of the items.
Products will be dispatched within 5-7 days of an order being placed and you will receive an email confirmation once the order has been shipped. Although 1st Class Royal Mail is a next day service they will not guarantee this and we must allow 10 working days before a claim for a missing package can be made.
If you wish to receive your product quicker please select the Special Delivery option at the checkout for which there will be an extra charge.
Please note that most of our products will not fit through the standard letter box so please try to use a delivery address where someone will be available to receive the order.
If no one is present on delivery a calling card will be left. If the items are then collected from the local sorting office within 3 weeks your order will be returned to us and a redelivery fee will be incurred.
Your rights to return goods are protected under the EU Distance Selling Directive that can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Should you have any reason to want to return an item please email us at firstname.lastname@example.org and please allow 48 working hours for a response.
Due to the confidence we have in the quality of our products we offer a full exchange or refund policy.